DTICI_SMO_ITSM Servicenow Developer_T8

Tasks

• Collaborate on user stories to define development tasks
• Carry out agile sprint-defined development tasks to support release cycles
• Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
• Integrate ServiceNow applications with third applications using REST/SOAP APIs
• Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
• Work with stakeholders to design testing strategies for development, QA and UAT environments
• Work on continuous improvement by sharing experiences and knowledge with the team
• Monitor ServiceNow ITSM module for failures and performance problems
• Create necessary documentation for the process and team
• Run/ participate in workshops with the customer to meet the expectations and requirements
• Workflow, Flow designer, Event management, email notifications, Integration with 3rd party tool, Portal design
• LDAP integration, Service Catalog, Reporting, CMDB, Data migration, Application migration from instance to instance
• Analyze system performance issues and determine performance enhancements, ACL, UI policies/Actions, web services and ServiceNow best practice in terms of development

Other Job Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
• Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist
• ITSM, ServiceNow Certified Application Developer

Qualifications

Qualifications:

• Experience with full suite of ITSM modules (Incident, Problem, Change Management as possible), CMDB, Knowledge Management, Virtual Agent
• Extensive, demonstrable experience with JavaScript (preferably in the context of ServiceNow code exercises)
• Experience with ServiceNow App Engine/custom application development is a plus
• Handled customer-facing role
• Experience using HTML and CSS to customize user interfaces
• 5+ years of experience as a key technical resource for ServiceNow solutions in client environments
• Excellent verbal and written communications skills
• Ability to provides technical leadership and professional guidance to managers, team, and vendors
• Public speaking and presentation skills
• Design thinking workshop facilitation experience

Arbeitsort