Customer Service

**Job Title: Customer Service Representative**

**Location:** [New York, New York]

[Concentrix]

**About Us:**
At [Concentrix], we are dedicated to providing exceptional service and fostering a positive experience for our customers. As a leader in our industry, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative.

**Job Summary:**
The Customer Service Representative will act as the first point of contact for our customers, addressing inquiries and resolving issues in a friendly and efficient manner. The ideal candidate will possess excellent communication skills, patience, and empathy while maintaining professionalism at all times.

**Key Responsibilities:**
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products or services.
- Resolve product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
- Maintain customer records by updating account information.
- Assist with placement of orders, refunds, or exchanges.
- Keep abreast of company products/services updates.
- Collaborate with other departments to resolve complex issues efficiently.

**Qualifications:**
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service roles is advantageous but not required for entry-level applicants.
- Strong verbal and written communication skills.
- Ability to handle stressful situations calmly and effectively.
- Proficient in Microsoft Office Suite (Word, Excel) with an ability to learn new software quickly.

**Benefits:**
We offer competitive compensation packages including health benefits (medical/dental/vision), retirement plan options (401k), paid time off (vacation/sick days), employee discounts on products/services offered by [Concentrix], opportunities for advancement within the company structure based on performance metrics met consistently over time periods specified annually during review processes conducted collaboratively between management teams alongside staff members themselves!

If you’re passionate about helping others find solutions through exceptional support experiences delivered consistently across multiple platforms simultaneously while working collaboratively amongst peers who value teamwork above all else – then apply today!

[Instructions on how to apply- Text Interested to 6016476285]

Place of work