Online Chat representative

We are looking for an energetic, well-spoken Online Chat representative to join our team and answer questions and requests from our customers.

The responsibilities include addressing inquiries, resolving issues, and providing information on our products and services.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

RESPONSIBILITIES:

*Listening to customer concerns and providing information, answers, or responses.

*Taking orders and processing billings and payments.

*Obtaining and correctly recording customer information.

*Reviewing and making changes to customer accounts.

*Handling customer complaints and processing returns effectively.

*Keeping records of customer interactions.

*Ensuring customer satisfaction or referring customers to supervisors.

*Identifying opportunities to up-sell other products and services.

REQUIREMENTS:

*High school diploma or equivalent.

*Good data entry and typing skills.

*Strong working knowledge of computer software, including microsoft office.

*Excellent interpersonal, customer service, and communication skills.

*Good problem-solving skills.

Place of work