Field Engineer (d/f/m)

THE TEAM

You will join our Customer Success team, responsible for implementing and supporting projects in the field of autonomous mobile robots (AMRs) for material transport in warehouses and production environments. You will be a part of a cross-functional, agile, international, and distributed workforce, creating the best possible experience for our customers.

RESPONSIBILITIES

As a Field Engineer at arculus, you will ensure a smooth transition from the project phase to the go-live of the AMR system. You will be responsible for pre-planning and executing the implementation on-site, working towards maximum customer satisfaction and successful final acceptance of the system by the customer.  

Your tasks will include: 

• Familiarisation with new projects and products
• On-site commissioning planning
• Interface testing of the various trades
• Mapping of customer environment 
• Layouting a stable and secure system
• Representing arculus at shop floor rounds
• Carrying out availability and performance tests
• Training of customer operators and arculus 2nd level software support
• Detailed data backup

QUALIFICATIONS

• Completed training as an IT specialist, mechatronics technician, automotive mechatronics technician, electronics technician, and service technician
• Affinity with software and robotic systems
• Ability to assess critical incidents and solve customer problems
• Fluent in English and German

DESIRED SKILLS

• At least 3 years of experience implementing automated systems or a similar position
• Applying knowledge to unknown problems
• Very good and open communication skills
• High degree of flexibility and initiative
• High (international) willingness to travel (70%)
• Good Linux knowledge is an advantage
• Experience in the field of autonomous mobile robots (AMRs) is an advantage

WHY ARCULUS 

• We are a diverse, global team of 100+ creative thinkers, algorithmic brains, makers, movers, and shakers. 
• Our approach comes from a continuous cycle: assemble, weld, code, test, deploy or delete, and repeat. That is how we deliver innovative solutions to tackle the biggest intralogistics challenges.
• You will find our tech space nestled within the eastern region of Munich. It serves as a hub for our team's creativity and collaboration, featuring state-of-the-art meeting rooms, a fully-equipped electronics lab, and a spacious robotics testing area. Our team also enjoys a variety of social spaces, all within the modern infrastructure of the renowned Neue Balan campus.
• We are more than just a workplace: we are a community. We encourage connection and affiliation through a range of activities: hiking trips, running events, ping pong tournaments, and quiz nights — there is something for everyone. 
• We also believe that work should be rewarding in more ways than just one. That is why we offer competitive salaries and benefits like EGYM Wellpass, language courses, Jobrad, and flexible working hours. 
• If you are moving to join our team, we provide relocation and visa support to help make the transition as smooth as possible.

ABOUT THE COMPANY

arculus is a part of Jungheinrich and independently develops high-end mobile robots and software products for intralogistics automation. From mechanics to electronics and code – our engineering powerhouse has it all. We combine the speed and creativity of an agile tech company with the strength of a leading global intralogistics player. Collaboration, innovation, and continuous learning: that is how we achieve an open-minded and fast-paced working culture.

COMMITTED TO DIVERSITY AND INCLUSION

We are an equal opportunity employer and highly value diversity and inclusivity, which we see as strengths. While we are making progress, we are not yet where we want to be. Still, we believe in the power of a diverse workforce and welcome applicants of all genders, ethnicities, ages, national origins, sexual orientations, cultures, and educational backgrounds. Our goal is to create a work culture where everyone feels equally heard and included.

Arbeitsort