Forwarder

Our client, who is a Freight Forwarding company in the UK is part of a global and multi-cultural Group offering worldwide services.  It has revenues of 3 billion Euro’s and more than 8000 employees working around the world.

The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
 
 Key Responsibilities:

• Completion of end-to-end forwarding activities as the individual role requires.
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
• Work closely with internal and external customers.
• Focus on customer service.
• Use of Cargo Wise /MS office as requested.
• Ensure invoicing, job costing, milestone are updated within the required timeframe.
• Month end department compliance
• Customs Entries
• Cost control
• Assist team colleagues where required.
• Ensure all reports including internal and customer specific are completed within the deadline.
• Resolve queries from customers and suppliers.
• Ensure Best Practice models are adopted.
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships.
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development.
• Maintain clean desk policy.
• Operate within companies QA system.
• Any other tasks as directed by their supervisor or Line Manager

 
  Skills Required:

• Result-oriented and driven to achieve goals and meet targets.
• Problem solving skills.
• Ability to read and understand an SOP.
• Customer service driven.
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes.
• Team oriented.
• Quality focus.
• Flexible in approach and happy to work shifts as required including weekends.

 
Please apply now if you would like to learn more about this role.

Thank you and good luck!
 
 

Place of work