Solution Specialist - Madrid
- business Antal International
- directions_car Madrid
- workFull-time
We are looking for a professional to support customers in adopting our products, providing 1st level assistance, defining test cases, creating manuals, and training clients on software configuration. You will collaborate closely with the Product Owner and the commercial team to ensure successful product implementation and customer satisfaction.
TASKS:
1ST LEVEL ASSISTANCE:
- Defines, carries out and documents test cases of functionality and modules;
- Produces the manuals for the software produced;
- Provides second level support services;
- Provides operational training to customers;
- Supports the customer in software parameterization;
- Knows how to explain the functionality of some product areas in a clear and complete way, highlighting the effects of parameterization choices;
- Supports the commercial area in presenting the software to customers and prospects.
RESPONSABILITIES:
- Responsible for customer service
- Reports to the Product Owner
- Collaborate with the Application Support team
HARD SKILLS KNOWLEDGE
- Office suite at an advanced level
- Basic knowledge of SQL
- Test analysis
CAPACITIES
- Test analysis
- Customer support
- Ability to write user manuals
LOCATION
- Hybrid model based on Madrid
Place of work
Madrid
Spain
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Latina
- Carabanchel
- Puente de Vallecas
- Ciudad Lineal
- Fuencarral-El Pardo
- Móstoles
- Fuenlabrada
- Leganés
- Alcorcón
- Getafe
Job ID: 8752825 / Ref: 351753aa2de8deccd8e8c523d5547dc5