Resident Manager - Luxury Boutique Hotel in Tuscany

For a charming Luxury Resort in Tuscany, we’re looking for a:

Resident Manager

You will be reporting to the Owner and directly responsible for overseeing the daily operations of the property.

You will be:

• Fully responsible for all aspects of all departments (front office, housekeeping, food & beverage, maintenance, etc.) ensuring smooth day-to-day operations.
• Conducting regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, and also any staff issues. Minutes of the meeting to be sent to the Owner.
• Collaborating closely with department heads to set service standards and enhance guest satisfaction. Ensuring SOP implementation in all departments and checking the same during routine operational checks.
• Monitoring guest feedback and implement continuous improvements to elevate the guest experience.
• Acting as the primary point of contact for VIP guests, handling requests, complaints, and special arrangements with discretion and professionalism.
• Ensuring personalized guest experiences that reflect the unique character of the property.
• Overseeing the creation and management of unique guest experiences, including excursions, events, and other bespoke services.
• Ensuring compliance with health, safety, and luxury brand standards.
• Randomly inspecting the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F&B Manager & Chef.
• Dealing with Suppliers/Vendors for quality products involving Purchase Manager
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Leading, motivating, and supporting a diverse team of hospitality professionals, promoting a culture of excellence and continuous improvement.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Managing staffing levels, recruitment, and training programs to maintain high-quality service.
• Conducting performance evaluations and implement strategies for employee growth and development.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation without compromising quality and service.
• Working closely with the Owner to identify new revenue streams and enhance profitability.
• Maintaining and protecting the property's luxury brand identity through adherence to established standards of service and presentation.
• Working with marketing teams to ensure consistency in guest communication and promotional activities.
• Ensuring the property consistently meets or exceeds the expectations of discerning luxury travelers.
• Collaborating with the Owner to develop and implement short- and long-term strategic goals.
• Providing regular operational reports, KPIs, and performance analysis to the Owner.
• Assisting in the planning and execution of renovations, upgrades, or new projects.

What we are looking for:

• At least 5-7 years in a leadership role within a luxury hospitality environment, preferably as a Resident Manager, Hotel Manager, Director of Operations or similar position in a 5-star property.
• Degree in Hospitality Management, Business Administration, or related field.
• Fluent in English and Italian (additional languages are a plus).
• Excellent standing and outgoing personality
• Strong leadership, communication, and problem-solving skills. Financial acumen and guest-oriented mindset.
• Hands-on approach with in-depth understanding of luxury hotel operations, guest services, and hospitality trends
• Charismatic, detail-oriented, and able to foster an exceptional service culture.

Location: Tuscany, Italy                                             

Place of work