Senior Team Manager- EUS
- business Antal International
- directions_car Chennai
- workFull-time
Designation: Senior Team Member
Location: Bengaluru
Years of exp: 4-6
Your new role:
- Address escalated issues related to Windows and Mac computers, providing in-depth troubleshooting.
- Manage hardware repairs, software installations, and upgrades in collaboration with third-party vendors.
- Maintain alignment with global IT standards and protocols.
- Operate and support the IT Lounge for walk-in users.
- Collect and analyze user feedback to improve the support experience.
- Assist with IT onboarding and offboarding processes, ensuring timely setup and recovery of assets.
- Conduct health checks for all conference room AV equipment.
- Support key events such as All Hands meetings and business unit cadences, including logistics and technical management.
- Troubleshoot audio/video issues and provide weekend support when required.
- Work closely with global IT teams and vendors to resolve complex hardware and software issues.
- Ensure timely response and resolution of service disruptions.
- Coordinate with cross-functional teams and assist in IT maintenance.
- Ensure the asset management database is updated accurately.
- Generate reports on KPIs, service performance, and compliance with SLAs.
What you need to Succeed:
- Strong technical expertise in Windows, Mac systems, SCCM, JAMF
- Experience with AV equipment support.
- Extensive experience providing IT support remotely and face-to-face.
- Good Knowledge Network concepts (servers, routers, access points, switches)
- Good Knowledge in Windows Servers
- Extensive experience directing and managing projects including managing specialist vendor relationships
- Extensive experience supporting/administering many of the following: Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Office365/M365 Teams, Okta, Intune, Microsoft 365, ServiceNow.
- Good Knowledge of ITIL Foundation.
- Proven track record in customer experience and vendor management.
- Ability to resolve escalated technical issues and provide guidance to Level 1 engineers.
Place of work
Chennai
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Ambattūr
- Āvadi
- Tiruvottiyūr
- Pallāvaram
- Alandur
- Poonamalle
- Saint Thomas Mount
- Kattivākkam
- Porur
- Manali
Job ID: 8720231 / Ref: 6b3aa3ebb200f895192f4b848a4e6074