Head of IT

Key Responsibilities:-

1. Strategic IT Leadership:

o Develop and implement IT strategies that align with business goals.

o Lead digital transformation initiatives to improve business processes and customer experiences.

o Stay abreast of emerging technology trends and recommend relevant innovations.

2. IT Infrastructure & Security:

o Oversee the design, implementation, and maintenance of the IT infrastructure (networks, servers, cloud solutions, etc.).

o Ensure robust cybersecurity measures are in place to protect data, systems, and networks.

o Develop disaster recovery plans and oversee regular testing.

3. IT Operations & Support:

o Manage the day-to-day IT operations to ensure smooth and reliable delivery of IT services.

o Implement effective IT service management (ITSM) processes to support business continuity.

o Oversee helpdesk operations and user support.

4. Project Management:

o Lead IT-related projects, ensuring timelines, budgets, and quality standards are met.

o Coordinate with internal teams and external vendors to deliver high-quality solutions.

o Manage IT procurement, including vendor management and contract negotiations.

5. Team Leadership & Development:

o Build and lead a high-performing IT team by recruiting, training, and mentoring staff.

o Foster a culture of continuous learning and innovation within the IT department.

o Set performance goals and regularly review team and individual performance.

6. Budgeting & Cost Management:

o Prepare and manage the annual IT budget in line with the company's financial objectives.

o Monitor expenses and ensure cost-effective solutions without compromising quality and performance.

7. Compliance & Governance:

o Ensure compliance with industry standards, regulations, and legal requirements related to IT and data privacy (e.g., GDPR, CCPA).

o Develop and enforce IT policies, procedures, and standards.

8. Collaboration & Stakeholder Management:

o Work closely with the executive team, business units, and other departments to understand their IT needs and challenges.

o Ensure effective communication of IT strategies, initiatives and performance to key stakeholders.

Required Skills and Qualifications:

 Education: Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field.

 Experience: 10+ years of IT experience, with at least 5 years in a leadership role managing IT infrastructure, operations, and strategic planning.

 Technical Expertise:

o Strong knowledge of IT infrastructure, networks, systems, cloud technologies, cybersecurity, and software development.

o Experience with digital transformation, cloud migrations, and enterprise architecture.

o Proficiency in project management, budgeting, and vendor management.

o Hands-on experience with IT service management (ITSM) tools and methodologies.

 Leadership & Soft Skills:

o Excellent leadership, team-building, and mentoring abilities.

o Strong problem-solving and decision-making skills.

o Exceptional communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

o Strategic thinker with a track record of driving IT innovations to support business growth.

Preferred Skills:

 Certifications such as ITIL, PMP, CISSP, or equivalent.

 Experience working in [relevant industry].

 Knowledge of ERP systems, CRM platforms, or specific business applications used within the industry.

 Exposure to AI, machine learning, data analytics, and other emerging technologies.

 Good to have- Experience with Fintech or E-commerce.

Place of work