SAVP/AVP - Transitions & Voice Process
- business Antal International
- directions_car Manila
- workFull-time
Summary role description:
Hiring for a SAVP – Transitions & Voice Process or a leading global business process outsourcing company.
Company description:
Our client is a tenured mid-tier global major, offering specialized IT Services, Digital Solutions, and Business Process Services. They help their clients – across domains and industries – derive sustainable competitive advantage at scale, through their high-end Data & Analytics & AI/ML, and automation-driven digital solutions and platforms, across the client’s business value chain.
Role details:
- Title / Designation: SAVP – Transitions & Voice Process
- Reporting Manager: VP - Transitions
- Location: Pasay, Metro Manila, Philippines
- Work Mode: Work-from-Office
Role & responsibilities:
- Lead and manage Voice Process transitions across the company's global footprint, ensuring successful transitions through Program Leads.
- Execute the transition of processes with end-to-end accountability, establishing a robust project plan with clear tollgates, tasks, start and closure dates, responsibilities, and completion statuses.
- Ensure that program and project implementations meet or exceed both client and company expectations.
- Collaborate with the Business Development or Strategic Deal Team to build customized solutions for new client engagements, specifically focused on voice processes.
- Perform due diligence and operational identification exercises for new business trials, preparing the Statement of Work and recommendations based on current capabilities.
- Contribute to RFPs by developing customized solutions and compelling value propositions for potential clients within the voice process domain.
- Develop and implement training programs for Transitions Managers, focusing on both functional and developmental growth.
Candidate requirements:
- 12+ years of experience, with 8+ years in BPO Transitions, and 5+ years in core Project Management/Solutioning experience.
- Rich experience in Voice Process transitions.
- Program Management experience in small to medium-sized engagements.
- PMP or PRINCE2 certification (preferred).
- Strong leadership and mentoring skills.
- Excellent communication and client management abilities.
- Innovative thinking and problem-solving skills.
Selection process:
- Discussion with VP - Transitions
- Discussion with SVP - Transitions
- HR Discussion
Place of work
Manila
Philippines
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Quezon City
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
- Mandaluyong City
Job ID: 8634837 / Ref: 6e98cba02e625109774143645f21bd62