Resident Manager - 5*L Property in Tuscany

For a 5-star Luxury property in Tuscany, we’re looking for a:

Resident Manager

You will be reporting to the General Manager and directly responsible for overseeing the daily operations of the property.

You will be:

• Overseeing all departments (front office, housekeeping, food & beverage, maintenance, etc.) ensuring smooth day-to-day operations.
• Collaborating closely with department heads to set service standards and enhance guest satisfaction.
• Monitoring guest feedback and implement continuous improvements to elevate the guest experience.
• Ensuring compliance with health, safety, and luxury brand standards.
• Leading, motivating, and supporting a diverse team of hospitality professionals, promoting a culture of excellence and continuous improvement.
• Managing staffing levels, recruitment, and training programs to maintain high-quality service.
• Conducting performance evaluations and implement strategies for employee growth and development.
• Acting as the primary point of contact for VIP guests, handling requests, complaints, and special arrangements with discretion and professionalism.
• Ensuring personalized guest experiences that reflect the unique character of the property.
• Overseeing the creation and management of unique guest experiences, including excursions, events, and other bespoke services.
• Assisting in budgeting, forecasting, and monitoring financial performance across all departments.
• Ensuring cost control measures are implemented without compromising quality and service.
• Working closely with the General Manager to identify new revenue streams and enhance profitability.
• Maintaining and protecting the property's luxury brand identity through adherence to established standards of service and presentation.
• Working with marketing teams to ensure consistency in guest communication and promotional activities.
• Ensuring the property consistently meets or exceeds the expectations of discerning luxury travelers.
• Collaborating with the General Manager to develop and implement short- and long-term strategic goals.
• Providing regular operational reports, KPIs, and performance analysis to senior management.
• Assisting in the planning and execution of renovations, upgrades, or new projects.

What we are looking for:

• At least 5-7 years in a leadership role within a luxury hospitality environment, preferably as a Resident Manager, Director of Operations, F&B Manager or similar position in a 5-star property.
• Degree in Hospitality Management, Business Administration, or related field.
• Fluent in English and Italian (additional languages are a plus).
• Strong leadership, communication, and problem-solving skills. Financial acumen and guest-oriented mindset.
• In-depth understanding of luxury hotel operations, guest services, and hospitality trends.
• Charismatic, detail-oriented, and able to foster an exceptional service culture.

Location: Tuscany, Italy

Place of work