Account Manager

 What will you contribute?

- Act as the main point of communication between client-side teams (sales directors, business developers, country managers, etc.) and internal Mirai teams (operations, administration, BI, web, etc.), ensuring smooth and efficient interaction.
- Oversee client registration and onboarding processes with support from the operations team.
- Advise clients on business rules, fee structures, tool capabilities, and their application within the system.
- Analyze channels to identify opportunities for growth and assist clients in increasing their sales.
- Collaborate in the development of both internal and client-facing knowledge bases, as well as templates and documentation.
- Assist in the implementation of process improvements using tools like Jira and BI.
- Participate in client meetings as a B2B expert, offering insights and advice to potential clients.
- Provide input on product improvements and remain attentive to customer feedback to help enhance the tool.

What are we looking for?

- Someone eager to learn a new business model and work with a powerful platform, approaching challenges with enthusiasm.
- A decisive individual with the ability to work autonomously, take initiative, and exhibit curiosity.
  
Key Qualifications:

- Deep knowledge of processes related to reservations, revenue, hotel reception, reservation centers, hotel chains, travel agencies, bed banks, or tour operations.
- Experience working with hotel sales or contracting teams, preferably with knowledge of hotel contracts.
- Strong understanding of both online and offline distribution, ideally within AAVV and/or companies.
- Analytical mindset and a strong ability to adapt to new tools and environments (extranets, platforms, etc.).
- Excellent communication skills, both oral and written, adaptable to any type of interlocutor.
- Experience working with Channel Managers and hotel rate structures.
- Above all, a high level of **motivation** and **enthusiasm**.

What do we offer?

- A stable position in a growing project where you can make a direct impact and contribute to future success.
- Flexible schedule with a hybrid work model.
- REAL family-work balance with a remote work policy and flexible hours, supported long before the pandemic.
- A close-knit, empathetic work environment where employees and clients are treated with care and respect.
- Open-plan offices in a central location with everything you need to enjoy your workday.
- A philosophy of work to live, not the other way around.
- Young but experienced team.
- Participation in strategic projects.
- Salary compensation based on experience and value.

We are excited to have you on board!

Place of work