General Manager

For a 5*L Resort in Tuscany, member of Leading Hotels of the World, we are currently recruiting for a

GENERAL MANAGER

The resort is part of a renowned Italian Hotel Group in the luxury hospitality and SPA destinations sector. The company is currently developing a project to expand its portfolio, with upcoming openings of new facilities.

Main duties & responsibilities:

The position will report to the Group Director of Operations of the entire chain, and wll be responsible for:

• Drive and support motivation within the on-property team (most of them have been working there for over 20 years).
• Drive incremental revenues across all departments with key focus in Spa & Thermal area as well as food and beverage
• Drive consistency and quality standards throughout the year
• Deliver the annual budget through the agreed commercial strategies
• An entrepreneur yet an individual who will also work collaboratively with the wider leadership team

Key requirements:

• An exceptional leader with outstanding networking skills. A true host and gentleman. This skill is crucial since over 45% of guests are repeaters
• Strong experience in luxury hospitality and sense of touch
• A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service
• Strong resort operational experience
• Strong understanding of operational functions and ideally of commercial functions
• Strong entrepreneurial and finance acumen
• Excellent organizational and planning skills
• Strong experience within Italian market

Higly desirable skills and qualifications:

✓ A good knowledge of the spa and ideally thermal market

✓ Prior experience within these markets: Russia, USA, GCC

✓ Proven track record in client negotiations and account strategizing

Location: Toscana

Place of work