Head of Digital Banking - Kenya

Job Title:                   Head of Digital Banking – Kenya

Industry:                    Banking

Location:                    Kenya

Salary:                        Competitive Salary Package + Benefits

Job Objective(s):

• Drive Sales, usage, profitability and growth of Digital Banking products for the Bank
• Ensure deployment of all Digital Banking products within the Bank
• Increase the penetration (utilization) of Bank’s Digital Banking products in the Public & Private Sector Organizations
• Scope and identify all potential Digital Banking customers in the Bank

Duties & Responsibilities:

• Create and implement strategies to drive digital banking budget for the bank
• Create and implement strategies to ensure that the bank is number one within the digital banking space in terms of profitability, product innovation and product features & functionalitie
• Effectively utilize the bank’s network for the sale of digital banking products and solutions
• Ensure effective supervision of the digital banking team through regular interactions/meetings, weekly performance review with feedback, and coaching & mentoring of under-performing team members
• Ensure high level of product knowledge among staff within the bank through regular training
• Be responsible for managing the entire digital banking portfolio of the bank
• Proactively identify and escalate issues that will crop up in all digital banking relationships and follow up to ensure effective resolution of those issues
• Disseminate the bank’s digital banking strategy at all levels of staff within the bank
• Ensure all digital banking products, channels and solutions deployed are profitable
• Conduct market research of digital banking products within the market twice a year and submit recommendations for management’s approval and ensure implementation of the recommendations as approved by management
• Review performance of all digital banking products and solutions at the end of every month and come up with strategies to meet gaps/shortfalls in budget achievement

Planning

• Monthly client calling calendar and Digital Banking Product Governance meeting
• Weekly digital Product development and deployment meetings
• Weekly digital Product demos and training to clients

Key Performance Indicators (KPIs)

• Quality of Service – Performance metrics related to digital banking Channels, POS, Debit/Prepaid Cards, Mobile money etc
• Customer Service Delivery.
• Rate of Channel Penetration.
• Channel Popularity index – rating by External Auditors

Job Requirements

Education Requirements:

• Minimum of a bachelor’s degree. Additional Professional qualification (IT related) is required.

Experience

• 8 years’ experience with at least 4 years in the banking industry, or closely related industry.
• Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.

Knowledge:

• Computer Competency
• Knowledge of the bank’s Core Banking Applications / OS’s, Windows, UNIX, LINUX, Solaris
• Database Administrative Skills – SQL Server, Oracle.
• Basic Programming knowledge.
• Good understanding of the bank’s business, structure, processes.
• Customer Relationship Management.
• Country Laws / International laws guiding the use of the internet.
• Policies of the Country’s Regulatory body

Key Skills:

• Positive Attitude.
• Tenacious and focus in achieving objectives, and set targets.
• Good Leadership skills.
• Interpersonal skills.
• Strong-willed and determined in meeting deadlines.
• Excellent Communication skills – Oral and Written.
• Close attention to detail.

Place of work