Remote hands IT Technician (full time, 2.050 - 2.150 gross, plus bonus)
- business Antal International
- directions_car Heraklion
- workFull-time
Our Client is a global leader in IT Services/IT Consulting.
For their exponentially growing operations, they are looking for a ‘Customer Service Engineer/Remote hands Technician’ to be based in their offices in Heraklion/Crete.
Your Responsibilities:
- Technical Customer Support: Provide responsive technical assistance to clients, addressing Ticketing system requests, managing cabling interconnections, installing IT equipment, and resolving connectivity issues.
- Operational Task Execution: Utilize the ticketing platform to efficiently execute assigned tasks related to customer requests and operational activities, ensuring timely resolution and documentation.
- Critical Infrastructure Monitoring: Monitor critical infrastructures within data center buildings through BMS platforms.
- Participation in new Projects: Collaborate internally with other departments to support the implementation of new projects, including new installations, documentation, testing, and migration.
- Incident Management: Assist in managing incidents affecting customers' equipment or critical infrastructure, providing timely updates and resolutions to maintain service continuity and customer satisfaction.
- Reporting and Documentation: Prepare and submit reports of customer interactions, operational activities, and the status of critical infrastructure management, ensuring transparency and accountability.
Your Profile:
- Technical proficiency in cabling, IT equipment installations, and troubleshooting connectivity issues.
- Strong interpersonal and communication skills, capable of effectively engaging with customers and internal stakeholders.
- Experience in incident management and customer support operations within a data center or similar IT infrastructure environment.
- Ability to work independently and collaboratively within a team, managing tasks efficiently and ensuring adherence to service level commitments.
- Familiar with management ticketing tools/platforms for task tracking, reporting, and documentation purposes.
- Previous experience in Data Center Operations or telecommunications area will be considered an asset.
Place of work
Heraklion
Greece
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Irákleion
- Néa Alikarnassós
- Gázi
- Ano Arhanes
- Krousón
- Káto Goúves
- Kokkíni Cháni
- Vassilies
- Goúrnes
- Profítis Ilías
Job ID: 8525762 / Ref: 2d94b267244bf859e62e5d09598e73f6