Operations Manager - Hospitality

For a Student Housing Property, we’re looking for a:

OPERATIONS MANAGER

OUR CLIENT

Our client is an accommodation and student experience provider based in the UK and Ireland. It opened the first two Italian properties in Milan and they are going to open the third brand new Italian property in January 2025.

MAIN DUTIES:

• Train and guide the Assistant General Manager to support you in all the main activities and duties and to be able to report and assist you in all aspects of the job
• To take responsibility for the day to day running of the building, that it is clean and safe.
• To provide effective leadership to ensure key objectives are met.
• You will be responsible to coordinate the facilities team.
• Responsible to ensure all invoices are processed in good time with effective codes and within approved budget.
• To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas.
• Ensuring maintenance is delivered in line with defined timeframes.
• You will assist with Debt Management and interact with students in a respectful manner.
• Responsible for the rota, work scheduling of the facilities team.
• To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.
• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
• Capable to ensure all work is carried out within company guidelines and policies.
• Resolving any student complaints
• Ensure correct training is carried out where necessary.
• Maintaining overall building appearance and condition
• Overall responsibility for summer clean and maintenance programme delivery
• Travelling to other buildings to complete audits
• Ensuring a warm, welcoming environment to students, parents, and visitors to the site
• Assist in ensuring your site is a safe environment in which to live and work
• Be able to review reports on Debt, Income, and general occupancy.

PERSON SPECIFICATION:

• Experience of delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Mews etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative

DESIRABLE:

Previous hospitality / student housing experience in Italy

LOCATION: Milan

Place of work