Operations Director

Our client, a prominent and innovative leader in the veterinary services sector, is rapidly expanding its operations in Romania. As a pioneer in the industry, they seek to fill this leadership role to drive the continued success of their business. The company is well-established and recognized as a market leader in Poland, and they are now focusing on their Romanian expansion.

Requirements:

• Minimum of 5 years in a managerial role, preferably within an international environment and in the veterinary or a related sector (e.g., pharmaceuticals, laboratories, pet food).
• Educational background in veterinary medicine, management, economics, business, or finance.
• Strong stress management and time management skills.
• Ability to prioritize tasks and work effectively under pressure.
• Innovative mindset with proactive and collaborative work habits.
• Excellent command of English.
• Strong relationship-building skills.

Responsibilities:

• Provide ongoing support to clinic managers regarding operational aspects such as pricing, working hours, and non-medical decisions.
• Oversee the development and expansion of clinics, including capital expenditures and the introduction of new services.
• Coordinate training activities and manage the training budget.
• Act as a consultant/advisor for PR and marketing activities, which are handled by external agencies.
• Define products and services used in clinics, negotiate with distributors, and set price and margin policies.
• Monitor and enhance client satisfaction through effective policies.
• Support the development of action plans for clinics and continuously provide KPIs to measure their performance.
• Develop and implement standardized policies across the network to maximize value and leverage.

Objectives:

• Drive operational excellence and support business growth.
• Develop initiatives to enhance clinic performance.
• Collaborate with other departments to align on key projects and business goals.
• Ensure high-quality service delivery and an outstanding customer experience.

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