Assistant Manager - Workforce Management
- business Antal International
- directions_car Manila
- workFull-time
Summary role description:
Hiring an Assistant Manager – Workforce Management for a leading global business process outsourcing company.
Company description:
Our client is a tenured mid-tier global major, offering specialized IT Services, Digital Solutions, and Business Process Services. They help their clients – across domains and industries – derive sustainable competitive advantage at scale, through their high-end Data & Analytics & AI/ML, and automation-driven digital solutions and platforms, across the client’s business value chain.
Role details:
- Title / Designation: Assistant Manager – Workforce Management
- Reporting Manager: VP
- Role type: Lead
- Location: Bay City, Pasay
Role & responsibilities:
- Manage staffing models, scheduling, and capacity planning, adjusting based on operational needs.
- Maintain staff plans and recommend new hire classes based on future needs.
- Collaborate with schedulers and manage employee data in systems like Genesys Cloud, NICE IEX, and Verint.
- Communicate with stakeholders to align on staffing requirements and business changes.
- Analyze data to incorporate into capacity planning and balance staffing with operational and financial goals.
- Maintain WFM files and tools; act as backup to the WFM Manager.
Candidate requirements:
- Experience in staffing models, scheduling, and capacity planning.
- Proficiency with Genesys Cloud, NICE IEX, and/or Verint.
- Strong data analysis and communication skills.
- Knowledge of WFM standards.
Selection process:
- Discussions with VP
- Discussions with SVP
- HR Discussions
Place of work
Manila
Philippines
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Quezon City
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
- Mandaluyong City
Job ID: 8508257 / Ref: 68e58004b5921ddf0043da8a34cd4842