Account Coordinator
- business Antal International
- directions_car Greater London
- workFull-time
Our client based in Sunbury require an experienced Account Coordinator to join their busy Customer Care Team. This is an office based role.
Purpose: This is a new role for an experienced Account Manager to join the organisation in order to provide dedicated performance management of the service contract supporting two retail accounts nationally.
The role will be measured against agreed client SLA’s and KPI’s. An ability to work long term relationships with Clients and Supply Chain will be a key requirement of the role as we seek to secure sustained business growth with these clients.
Working Hours: 40 hours/Week (alternating hours each week 08:00 – 17:00/08:30 – 17:30)
Requirements: Full UK drivers license
Key Responsibilities/Account Abilities:
- To ensure a consistent world class delivery of service to the client and their managing agent(s)
- Provide Key Account customer support via email, telephone, and at customer meetings
- Coordinate, attend, and lead customer review meetings on a regular basis around the UK
- To monitor, action, and ensure adherence to customer SLA/KPIs
- To be responsible for the development and provision of a high standard of customer communication
- To liaise with client contacts to build, develop, and maintain relationships
- To effectively solve problems to satisfactory conclusion
- Preparing reports for the client and internal teams
Knowledge/Skills/Experience/Competencies
- Strong sense of ownership and responsibility for meeting the requirements of the role
- Excellent communication skills to act as a strategic partner to the client as well as influence internal teams in successfully meeting performance targets
- High attention to detail
- Ability to work to tight timescales and under pressure
- Practical problem solver and desire to overcome daily challenges
- Able to take initiative and be self-driven
Place of work
Greater London
app.general.countries.Greater London
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Job ID: 8508218 / Ref: d0ff3c6add2c9bbf96bc13cb5703f17c