Senior Operations manager (Healthcare)
- business Antal International
- directions_car Gurgaon
- workFull-time
Summary role description:
Hiring for Senior Operations Manager (Healthcare) for global leading BPO Service and digital solution provider.
Company description:
Our client is aleading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a passion for innovation and a people-first approach, they leverage cutting-edge technology, AI, and machine learning and expertise to drive efficiency and growth and \to solve complex business problems. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with the world’s most innovative brands to support their clients in their long-term goal and vision They were recently certified as Best Companies for Career Growth and the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Senior Operations Manager
- Reporting manager- Director of Operations
- Location: Gurugram
- Work type: In office
Role & responsibilities:
- Oversee and direct the activities of several campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns
- Responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team
- Maintain an open line of communication between staff and senior management.
- Ability to run the aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training, provision of excellent clientele service, problem resolution
- Guide Operations Managers in a meeting of all team & individual goals
- Develop individual & team goals and implement a plan to carry out objectives.
- Ensure compliance with all established policies and procedures and assist the Operations Director in crafting operations procedures.
Candidate requirements:
- Minimum 10+ years’ experience in international BPO Operations and Management, with a proven track record of handling large teams and delivering results
- Must have experience in handling at least 300 FTEs.
- Rich exposure on healthcare domain (US Healthcare).
- Should have expertise into voice process.
- Strong computer skills, especially in using MS Office applications and Google applications.
- Excellent verbal and written communication skills.
- Comfortable with 24*7 shift.
Selection process:
- Discussion with Director of TA
- Discussion with VP of Operations
- Discussion with Director of Operations
- HR discussions
Place of work
Gurgaon
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Najafgarh
- Farrukhnagar
- Manesar
- Gurugram
- Shahdara
Job ID: 8504664 / Ref: e80a99cbbdef481d148cfc466840572f