Client Visit Manager
- business Antal International
- directions_car Mumbai
- workFull-time
Summary role description:
Hiring for a Client Visit Manager for a top-tier global Systems Integration / IT Services major.
Company description:
Our client is a top-tier global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers.
Role details:
- Title / Designation: Client Visit Manager
- Location: Mumbai
- Work Mode: Work-from-Office
Role & responsibilities:
- Ensuring high standards customer service is provided to the guests & providing the necessary assistance as Duty Manager to deal with any customer issues or queries.
- Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
- Accountable for managing the check-in and checkout status as well as receiving reservation calls besides handling the internal and external calls from the guests.
- Liaise with hosts to understand requirements to suggest appropriate services, and handling logistics arrangements including transportation, F&B, and meeting rooms.
- Innovate and implement service and operational processes.
- Coordinate with internal departments for seamless client visit execution.
- Develop and implement client visit operational policies and procedures.
- Prepare and manage budgets related to client visits.
- Monitor and report on client visit satisfaction and operational efficiency.
Candidate requirements:
- 10+ years of experience in hospitality industry across Room Operations, Front Office, guest relations and Quality & Standards, Client Engagement Experience.
- Rich knowledge of all aspects of Rooms Division Operations, with excellent organizational, administrative, guest service and problem resolution skills.
- Strong organizational, administrative, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to innovate and streamline processes.
- Experience in managing budgets and cost control.
Selection process:
- 2 Managerial Discussion
- HR Discussion
Place of work
Mumbai
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Navi Mumbai
- Thāne
- Borivli
- Airoli
- Powai
- Artist Village
- Mumbai
- Mumbai
- Mumbai
- Mumbai
Job ID: 8476171 / Ref: 8d9b151a7c1f969d46a6e3442457e672