Senior Operations Manager
- business Antal International
- directions_car Navi Mumbai
- workFull-time
Summary role description:
Hiring for a Senior Operations Manager – Customer Service for a leading digital outsourcing company.
Company description:
Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Senior Operations Manager
- Reporting Manager: VP of Operations
- Location: Navi Mumbai
- Work Mode: Work from office
Role & responsibilities:
- Oversee multiple campaigns, including managing Operations Managers, Team Leaders, and Staff.
- Maintain regular communication with all company departments and senior management.
- Manage staffing, provide coverage and training, and ensure excellent client service and problem resolution.
- Develop and implement individual and team goals, ensuring compliance with policies and procedures.
- Assist the Operations Director in crafting operational procedures.
Candidate requirements:
- 10+ years of experience as a Senior Manager/Director in BPO frontend Operations and Management, handling at least 300 FTEs.
- Experience in chat process and voice process across multiple domains including ecommerce, logistics etc.
- Strong computer skills, especially in MS Office and Google applications.
- Proven track record of meeting and delivering targets with excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced, high-stress environment.
- Strong leadership, organizational, analytical, and managerial skills, with the ability to build productive business relationships.
- Professional, courteous, and resilient attitude.
Assessment process:
- Discussion with Director of TA
- Discussion with Director of Operations
- Discussion with VP of Operations
- Discussion with HR team
Place of work
Navi Mumbai
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Mumbai
- Thāne
- Panvel
- Airoli
- Uran
- Powai
- Kālundri
- Artist Village
- Mumbai
- Mumbai
Job ID: 8476147 / Ref: d2eb9d1fa46ddb69f555d10ae672af27