Customer Service Engineer (Heraklion, Crete)

Our Client is a global leader in IT Services/IT Consulting.

For their exponentially growing operations, they are looking for a ‘Customer Service Engineer’ to be based in their offices in Heraklion/Crete.

Your Responsibilities:

• Technical Customer Support: Provide responsive technical assistance to clients, addressing Ticketing system requests, managing cabling interconnections, installing IT equipment, and resolving connectivity issues.
• Operational Task Execution: Utilize the ticketing platform to efficiently execute assigned tasks related to customer requests and operational activities, ensuring timely resolution and documentation.
• Critical Infrastructure Monitoring: Monitor critical infrastructures within data center buildings through BMS platforms.
• Participation in new Projects: Collaborate internally with other departments to support the implementation of new projects, including new installations, documentation, testing, and migration.
• Incident Management: Assist in managing incidents affecting customers' equipment or critical infrastructure, providing timely updates and resolutions to maintain service continuity and customer satisfaction.
• Reporting and Documentation: Prepare and submit reports of customer interactions, operational activities, and the status of critical infrastructure management, ensuring transparency and accountability.

Your Profile:

• Technical proficiency in cabling, IT equipment installations, and troubleshooting connectivity issues.
• Strong interpersonal and communication skills, capable of effectively engaging with customers and internal stakeholders.
• Experience in incident management and customer support operations within a data center or similar IT infrastructure environment.
• Ability to work independently and collaboratively within a team, managing tasks efficiently and ensuring adherence to service level commitments.
• Familiar with management ticketing tools/platforms for task tracking, reporting, and documentation purposes.
• Previous experience in Data Center Operations or telecommunications area will be considered an asset.

Place of work