Account Manager Central Asia / Hydromet & Flotation (EVH)

Regional scope:
• Central Asia (focus in Kazakhstan)

Functional / Operational tasks:
• Ensure sales targets (volumes, sales, profit) for assigned applications and defined sales area are met or exceeded.
• Increase sales of products to existing customers and develop new business and opportunities.
• Sustain and develop customer relationships and identify key customer contacts and decision makers.
• To support technical expert teams with arrangement, preparation and conduction of laboratory and industrial trials of products at customer sites
• Create and Maintain Account Concepts for main customers (inclusive Relationship Matrix, Customer Demand based on their needs, Measure plan for Growth, etc.).
• Proactively manage, maintain, and monitor supply of products to customers through accurate monthly forecasting to team lead / RSM and communication with Supply Chain.
• Manage maintenance of local stock including proactive handling of dysfunctional stock.
• Keep proactive control of working capital by actively handling overdue, credit management, credit blocks, storage, DSO etc.
• Generate customer reports for visits – to be uploaded in Salesforce and where required, load report or link onto global tech service SharePoint.
• Use Salesforce to plan and record customer interactions (i.e. emails) specifically including all visits, opportunities and contacts (for NPS) and foster team communication via chatter.
• Monthly reports fostered by frequent usage and internal communication via SalesForce.
• Maintain accurate and comprehensive customer pricing in the SalesForce CPQ system.
• Promote cross BU and segment selling into the mining and mineral processing market.
• Align customer contract content and negotiation closely with Contract Manager and RSM.
• Collect Market Intelligence based on current and potential customers’ chemical demands, competitive behavior, local governmental regulations.
• Ensure personal EHS compliance - Think Safety, Act Safely, every day.
QUALIFICATIONS
Education:
•University degree required – preferably in Metallurgy or Mineral / Chemical / Mining Engineering
Working Experience:
•A minimum of 5 years - direct experience in the mining industry, including commercial or business development experience at multiple sites/operations.
•Proven application experience and understanding of mining processes and associated chemicals, including laboratory testing, technical process parameter collection and reporting, as well as an understanding of the beneficiation process with all its stages.
•Proven beneficiation experience (flotation and hydromet experience is a must)
•Network in Mining Industry in Central Asia is a plus.
•Experience with Salesforce and MS Office.
•Must be capable of working in a multi-tasking environment, be team-oriented and be able to handle difficult situations and solve problems efficiently & effectively.

•Willingness to engage in intensive travel with at least 50% of time spent on customer visits.
IT skills:
•Good level of IT user’s skills
•Understanding and basic knowledge of Microsoft Office

Language skills (level):
•English – fluent
•Kazakh / Russia – fluent

Driving License:
•Must have

Ability to fly to other countries within and outside Central Asia when needed.:
•Must (including cultural fit)

Place of work