Senior Operations Manager - FinTech (AML/KYC) - BPO

Summary role description:

Hiring for a Senior Operations Manager - FinTech (AML/KYC Sanctions) for a leading digital outsourcing company.

Company description:

Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and the Best Company for Diversity having more than half their workforce as women.

Role details:

• Title / Designation: Operations Manager - FinTech (AML/KYC Sanctions)
• Reporting Manager: VP
• Location: Mohali, India
• Work Mode: Work from Office

Role & responsibilities:

• Lead and manage the AML/KYC sanctions operations, ensuring compliance with all relevant regulations and standards.
• Oversee a team of 100+ Full-Time Equivalents (FTEs), providing direction, support, and performance management.
• Develop and implement operational strategies, policies, and procedures to improve efficiency and effectiveness.
• Monitor and analyse operational metrics to ensure targets are met and identify areas for improvement.
• Ensure continuous training and development programs for the team to maintain high standards of AML/KYC knowledge and skills.
• Collaborate with senior management and other departments to align operational activities with business objectives.
• Drive process enhancements and implement best practices to optimize workflow and productivity.
• Handle escalations and resolve complex issues in a timely and effective manner.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices in AML/KYC.
• Prepare and present regular reports on operational performance to senior management.

Candidate requirements:

• Minimum of 10 years of experience in operations management with rich international BPO exposure in AML/KYC sanctions compliance and regulatory requirements.
• Strong background in the BPO industry with a focus on managing large teams (100+ FTEs).
• Exceptional leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-stress environment and handle multiple priorities simultaneously.
• Proficient in using relevant software and tools for operations management.

Selection process:

• Discussion with Director of Operations
• Discussion with Senior Director of Operations
• Discussion with Country Head
• HR discussions

Place of work