Workforce & Foundation Data Service Delivery Associate
- business Antal International
- directions_car Egypt
- workFull-time
A Well-established company is looking forward to hire a Workforce & foundation data associate with at least 2 to 3 years of experience at a shared services business
- Workforce and Foundation Data: Responsible for management of various aspects of workforce and foundation data, incl. employee data and records, organization structure data, job structure & position data, and pay structure data.
- Data maintenance on HRIS: Responsible for collecting and maintaining up-to-date Workforce and Foundation data within the Human Resources Information System (HRIS).
- Data accuracy, compliance, and protection: Responsible for ensuring the accuracy, completeness, and consistency of HR data, as well as compliance with local labor laws and data protection regulations.
- Employee and business support: Responsible for managing employee inquiries (via ticketing service, by email or via phone), providing assistance and guidance on HR-related matters to ensure a high-quality service delivery and employee experience.
- Performance against Service Level Agreements (SLAs) for data management services (e.g., percentage of data updates completed within timelines)
- Data Accuracy (e.g., accuracy and completeness of employee data by measuring the rate of errors in HR records and data management processes.)
- Data Change Requests Processing Time (e.g., time taken to process and implement requested changes to employee data)
- Data Retrieval rate/ efficiency (e.g., time taken to retrieve specific workforce data upon request)
- Query Resolution Time (e.g., average time taken to resolve HR-related queries and issues. This can include response times for emails, tickets, or phone calls)
- Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
Place of work
Egypt
Egypt
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Job ID: 8443891 / Ref: f7f936b78296f29911d731a1d1259b22