Customer Care – Back Office for After Sales Department [hybrid]

Our client is a leading automotive importer in Romania, representing luxury and high-quality brands.Working hybrid: 1/2 days from home, 3/4 from the office.The after-sales department has over 30 employees, handling all post-delivery vehicle services, including technical assistance, warranties, and training for the entire network.

Role Scope:

• Effectively communicate and gather necessary information from various departments.
• Work collaboratively to resolve issues by coordinating with different departments.

Key Requirements:

• English Proficiency: Medium to advanced (primarily for writing and reading).
• Communication Skills: Must be communicative with clients and the after-sales department.
• Team Fit: Should contribute positively to the team’s dynamic; the team is open, respectful, and friendly.

Duties and Responsibilities:

• Process customer requests received via email, phone, and contact forms.
• Manage cases handled by the law firm and liaise with the entire department in gathering all the necessary documents.
• Maintain constant communication with the dealer network to resolve requests.
• Provide monthly reporting of requests.
• Prepare external invoices for budgets provided by the manufacturer.
• Process connectivity requests and transmit escalation forms.
• Maintain communication with manufacturers for case management.

Requirements:

• Bachelor’s degree.
• 1-3 years of professional experience.
• Good knowledge of English.
• Proficient in using Microsoft Office (Word, Excel, PowerPoint).

Operational Skills:

• Good communication skills.
• Team spirit.
• Ability to take on responsibility.
• Organized and proactive attitude.
• Detail-oriented.
• Analytical skills.
• The entire team is friendly and eager to meet the needs and requests of both customers and colleagues, creating a welcoming atmosphere where everyone is accommodating and pleasant.

Compensation and Benefits:

• 13th salary.
• Meal vouchers worth 40 RON/day.
• Medical services subscription.
• Life insurance.
• Sports incentive.
• Bookster subscription.
• Discount on the purchase of cars, according to the current rules.
• Other benefits (bonuses may be given according to management decision).

Please note that our career ads may use approximate salary levels as a guide. However, we are happy to consider applications from all candidates who can demonstrate the skills necessary to fulfill the role. We can only respond to the best-fit applicants within an average response time of a maximum of four weeks. The rest of the CVs are stored in our international talent pool for potential future matches. Please note that your personal information will be treated under our Privacy Policy. Thank you!consultant code: CP61/04/07/2024

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