Operations Manager (Healthcare)
- business Antal International
- directions_car Gurgaon
- workFull-time
Summary role description:
Hiring for an Operations Manager (Healthcare) for a global leading BPO service and digital solutions provider.
Company description:
Our client is a leading US Headquartered digital outsourcing company that empowers the world's most innovative companies to deliver exceptional customer experiences, drive efficiency, and growth. With a passion for innovation and a people-first approach, they leverage cutting-edge technology, AI, and machine learning and expertise to drive efficiency and growth and to solve complex business problems. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with the world’s most innovative brands to support their clients in their long-term goal and vision They were recently certified as Best Companies for Career Growth and the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Operations Manager
- Reporting Manager: Senior Operations Manager
- Location: Gurugram
- Work Mode: Work from Office
Role & responsibilities:
- Monitor and manage daily operations to ensure high efficiency and productivity.
- Implement quality control measures and ensure adherence to quality standards.
- Develop individual & team goals and implement a plan to carry out objectives meeting the goals
- Develop and lead a team of supervisors and agents, and conduct performance reviews.
- Maintain an open line of communication between staff and senior management.
- Conduct regular meetings with clients to review performance and address concerns.
- Provide regular health and wellness counselling sessions for employees that address physical, mental, and emotional health.
- Ensure compliance with all established policies and procedures
Candidate requirements:
- Proven experience of minimum 5 years as an Operations manager or in a similar role within an International BPO industry.
- Previous experience in healthcare domain is required
- Proven track of leading at least 70+ FTEs
- Responsible and has a good track record of meeting and delivering targets.
- Multitask and work in a fast-paced environment.
- Strong computer skills, especially in using MS Office applications and Google applications.
- Excellent verbal and written communication skills.
- Comfortable with 24*7 shift
Selection process:
- Discussion with Senior Operations Manager
- Discussion with Director
- Discussion with Vice president
- HR discussion
Place of work
Gurgaon
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Najafgarh
- Farrukhnagar
- Manesar
- Gurugram
- Shahdara
Job ID: 8443316 / Ref: 01c433f1d419790ba7f5928510419643