Head of Shared Services

Responsibilities

• Oversee HR Regulatory Affairs: Ensure compliance with all relevant regulations and standards.
• Manage HR Information Systems: Oversee SAP SuccessFactors, ensuring data accuracy and system efficiency.
• Supervise Payroll & Benefits Administration: Ensure timely and accurate processing.
• Oversee Employee Affairs: Address employee concerns and maintain a positive work environment.
• Support HR Business Partners: Act as the 'back-office' for HR Business Partners across all business units, providing necessary support and resources.
• Ensure Checks and Balances: Complement HR Business Partners' activities with proper controls.
• Foster Collaboration: Build and maintain collaborative relationships with business units to understand and meet their specific needs.
• Customer Orientation: Maintain a customer-oriented approach, ensuring satisfaction for both business units and employees.
• Enhance Employee Experience (EX): Develop and implement strategies to improve the Employee Experience.
• Lead Automation Initiatives: Drive initiatives to automate and digitize HR processes, improving efficiency and accuracy.
• Stay Updated: Keep abreast of the latest technological advancements and implement best practices.

Qualifications

• Minimum of 15 years of work experience in HR or related fields.
• Proven experience in managing shared services in a complex organization with multiple stakeholders.
• In-depth knowledge of HR Regulatory Affairs, HR Information Systems (SAP SuccessFactors), Payroll & Benefits, and Employee Affairs.
• Strong passion for the Employee Experience (EX) and a commitment to automation and digitization.
• Excellent leadership, communication, and interpersonal skills.
• Customer-focused mindset with the ability to balance control functions and customer satisfaction.

Place of work