Application support engineer

Responsibilities:

• Perform detailed analysis on customer issues to determine root causes and propose solutions.
• Develop checklists for typical problems, recommending procedures and controls for problem prevention.
• Identify, classify, prioritize, and remediate application issues.
• Handle IT tickets assigned to the App Support team, following through until completion or escalating to Level 3 as needed.
• Participate in documentation processes for L3 App support.
• Conduct root cause analysis for recurring problems, partnering with other teams to develop long-term resolutions and implement preventative measures.
• Resolve and document service tickets in a timely manner according to SLAs or assigned completion dates.
• Perform testing and shakeout procedures during/after active incidents or deployments, during or after regular business hours.

Requirements:

• 6+ years of IT experience with strong knowledge of Oracle and/or SQL Server, including SQL query writing and familiarity with SQL concepts like procedures, packages, views, triggers, and job creation.
• Production L3 support experience in Oracle/Java/Linux environments, with overall technical exposure to Service-Oriented Architecture, Middleware, Messaging, API, and Application services.
• Hands-on experience in Java/J2EE programming and diagnostics, with basic working knowledge in Linux.
• Excellent testing, troubleshooting, and root cause analysis skills, with a strong aptitude for logical reasoning.
• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, with the ability to collaborate with technical teams and work with a variety of customers.

Place of work