Head, E-Banking Support (Africa)- Zambia
- business Antal International
- directions_car Zambia
- workFull-time
Job Title: Head, E-Banking Support (Africa)- Zambia
Industry: Banking
Location: Zambia
Salary: Competitive Salary Package + Benefits
Job Purpose:
To implement a structured support plan to ensure that the bank’s business is facilitated through effective administration of electronic channels, and applications.
Responsibilities
- Co-ordinate the affairs of the unit, ensure effective user support.
- Oversee implementation of projects relating to E-business, provide strategic support when required.
- Develop business strategies to generate business growth through E-channels.
- Increase sales / revenue by improving user-experience of the banks E-Channels.
- Ensure availability of Front-End Processor (FEP), Internet banking applications, and all hosted application/services.
- Maintain system uptime on the bank’s E-channels by providing first rate support and expedite resolutions of complaints/requests.
- Supervise major system upgrade in the bank, and ensure effective support is provided by the Units Team Leads/Members.
- Liaise with service providers on resolution of technical issues.
- Undertake and drive all product enhancement from E banking department that rides on FEP.
- Interface with vendors offering third party E-banking products and services.
- Perform other duties as assigned by the Country CEO.
Key Performance Indicators (KPIs)
- Quality of Service – E-Channels, POS, Debit/Prepaid Cards, U-Mobile, U-Direct.
- Customer Service Delivery.
- Rate of Channel Penetration.
- Channel Popularity index – rating by External Auditors
Job Requirements
Education Requirements:
- Minimum of a Bachelor’s degree. Additional Professional qualification (IT related) is required.
Experience
- 8 years’ experience with at least 4 years in the banking industry, or closely related industry.
- Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.
Knowledge:
- Computer Competency
- Knowledge of the bank’s Core Banking Applications / OS’s – Finacle 10, Windows, UNIX, LINUX, Solaris
- Database Administrative Skills – SQL Server, Oracle.
- Basic Programming knowledge.
- Good understanding of the bank’s business, structure, processes.
- Customer Relationship Management.
- Country Laws / International laws guiding the use of the internet.
- Policies of the Country’s Regulatory body
Key Skills:
- Positive Attitude.
- Tenacious and Focus in achieving objectives, and set targets.
- Good Leadership skills.
- Interpersonal skills.
- Strong-willed and determined in meeting deadlines.
- Excellent Communication skills – Oral and Written.
- Close attention to detail.
Place of work
Zambia
Zambia
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Job ID: 8442570 / Ref: 15f7556568389b276393068cfc14a298