Senior Quality Manager - Indore
- business Antal International
- directions_car Indore
- workFull-time
Summary role description:
Hiring for a Senior Quality Manager for leading global BPO Service and digital solution provider.
Company description:
Our client is a leading US Headquartered digital outsourcing company that provides next- generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and also the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Senior Quality Manager
- Location: Indore, Madhya Pradesh
- Work Mode: Work from Office
Role & responsibilities:
- Oversee and monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts
- Responsible to take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement
- To identify opportunities for improvement and help develop impactful and measurable action plans to address them.
- Responsible for program’s achievement of performance objectives, ensuring consistency
- and quality in all customer interactions.
- Ability to contribute that will help ensure program metrics and service level requirements for quality are met consistent.
Candidate requirements:
- Minimum 10 years of experience in quality management in a BPO environment.
- Must be a black belt certified in Lean Six Sigma.
- Must have knowledge in performance data management and analysis
- Strong understanding of regulatory requirements and industry best practices
- Strong strategic capability, expert competency in problem solving, and a strong drive for results and excellence.
- Ability to cultivate effective and productive business relationships to resolve outstanding quality issues in collaboration with other Quality Assurance leaders.
- Excellent verbal and written communication skills.
- Comfortable with 24*7 shifts.
Selection process:
- 3 Managerial Discussions
- HR discussions
Place of work
Indore
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Pithampur
- Hātod
Job ID: 8435729 / Ref: 5447eadac88a93d171b907c8a6412e45