Senior Training Manager
- business Antal International
- directions_car Indore
- workFull-time
Summary role description:
Hiring for a Senior Training Manager (Process Training) for a leading digital outsourcing company.
Company description:
Our client is a leading US Headquartered digital outsourcing company that provides next-generation customer experience and tech-enabled services to the world’s most innovative brands, helping them build, and grow their businesses. They are a team like no other, providing digital CX, consulting, Trust & Safety, AI Services and more to their clients across social media, ecommerce, gaming, Hi-tech, Fin Tech and more. They partner with some of the most innovative and disruptive brands to support their clients in their long-term goal and vision. They have been recently certified as Great Place to Work and also the Best Company for Diversity having more than half their workforce as women.
Role details:
- Title / Designation: Senior Training Manager
- Reporting Manager: Vice President
- Location: Gurugram
- Work Mode: Work-from-Office
Role & responsibilities:
- Design and develop comprehensive learning programs focused on various LOBs.
- Ensure compliance with industry standards, regulatory requirements, and customer specifications.
- Create engaging and interactive training materials, including e-learning modules, workshops, and job aids.
- Ensure all training content is up-to-date with current standards and industry best practices across multiple LOBs.
- Facilitate training sessions and workshops for employees at various levels, from new hires to experienced staff across different LOBs.
- Work closely with subject matter experts (SMEs), process owners, and other stakeholders to ensure training content is accurate and relevant across all LOBs.
- Track and report on training outcomes, including knowledge retention and application of skills across all clusters.
Candidate requirements:
- 12+ years of experience in a training and development role, with a focus on multiple domains/processes.
- Strong expertise into Process training and experience managing a span size of 2000+ people.
- Proven experience in designing and delivering training programs in an international BPO or similar environment.
- Experience with e-learning platforms and Learning Management Systems (LMS).
- Comfortable with 24x7 shifts.
Selection process:
- 3 Managerial Discussions
- HR Discussion
Place of work
Indore
India
Employer profile
In 1993, a visionary in London set out to create a better way to connect talented individuals with job opportunities. Fast forward 30 years, and that vision has grown into a worldwide network of over 800 consultants spanning 32 countries. As one of the top recruitment companies, we specialize in IT, Accountancy, Sales and Marketing, Engineering, and more, offering game-changing recruitment consultancy and talent acquisition services to companies of all sizes. Join us on this journey of growth! With our personalized approach to the hiring process, we aim to make finding the right job a positive and stress-free experience for you as a candidate. We understand that job searching can be overwhelming, so we offer our expertise every step of the way to help you navigate the process with ease. Our goal is to empower you to achieve your career aspirations and land the perfect job! At our core, we believe that our success is directly tied to the success of the candidates we work with!
Local radius
- Pithampur
- Hātod
Job ID: 8435728 / Ref: 0e6d5218470a7f68082c3614ea75c5f9