Country Head e-Banking Sales – Zambia

Job Title:                   Country Head e-Banking Sales – Zambia

Industry:                    Banking

Location:                    Zambia

Salary:                        Competitive Salary Package + Benefits

Job Objective(s):

• Drive Sales, usage, profitability and growth of e-banking products in the country
• Ensure deployment of all e-Banking products within the country
• Increase the penetration (utilization) of Bank’s e-Banking products in the Public & Private Sector Organizations
• Scope and identify all potential e-Banking customers in the country

Duties & Responsibilities:

• Create and implement strategies to drive e-banking budget for the bank in-country
• Create and implement strategies to ensure that the bank is number one within the e-banking space in the subsidiary country in terms of profitability, product innovation and product features & functionalities
• Effectively utilize the bank’s network for the sale of electronic banking products and solutions
• Ensure effective supervision of the e-banking sales team in-country through regular interactions/meetings, weekly performance review with feedback, and coaching & mentoring of under-performing team members
• Ensure high level of product knowledge among staff within the subsidiary country through  regular training
• Be responsible for managing the entire e-banking portfolio of the bank in-country
• Proactively identify and escalate issues that will crop up in all e-banking relationships and follow up to ensure effective resolution of those issues
• Disseminate the bank’s e-banking strategy at all levels of staff within the subsidiary country
• Ensure all electronic banking products, channels and solutions deployed are profitable
• Conduct market research of electronic banking products within the market twice a year and submit recommendations for management’s approval and ensure implementation of the recommendations as approved by management
• Review performance of all e-products and e-solutions at the end of every month and come up with strategies to meet gaps/shortfalls in budget achievement

Planning

• Monthly client calling calendar and e-Banking Product Governance meeting
• Weekly e-Product development and deployment meetings
• Weekly e-Product demos and training to clients

Key Performance Indicators (KPIs)

• Quality of Service – Performance metrics related to E-Channels, POS, Debit/Prepaid Cards, U-Mobile, and U-Direct.
• Customer Service Delivery.
• Rate of Channel Penetration.
• Channel Popularity index – rating by External Auditors

Job Requirements

Education Requirements:

Minimum of a Bachelor’s degree. Additional Professional qualification (IT related) is required.

Experience

• 8 years’ experience with at least 4 years in the banking industry, or closely related industry.
• Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.

Knowledge:

• Computer Competency
• Knowledge of the bank’s Core Banking Applications / OS’s – Finacle 10, Windows, UNIX, LINUX, Solaris
• Database Administrative Skills – SQL Server, Oracle.
• Basic Programming knowledge.
• Good understanding of the bank’s business, structure, processes.
• Customer Relationship Management.
• Country Laws / International laws guiding the use of the internet.
• Policies of the Country’s Regulatory body

Key Skills:

• Positive Attitude.
• Tenacious and Focus in achieving objectives, and set targets.
• Good Leadership skills.
• Interpersonal skills.
• Strong-willed and determined in meeting deadlines.
• Excellent Communication skills – Oral and Written.
• Close attention to detail.

Place of work