Delivery head

Role: Delivery head

 Experience: 15-20 Years

 Domain: Telecom

 Location: Chennai

 Qualification – B. Tech. (Electronics/ Telecom) or an equivalent recognised diploma in IT / Telecom engineering

Budget: 50-55 Lacs

Accountability:

•  Profit & Loss
•  People Management
•  E2E Delivery Management
•  RFP/RFI/Solution for Telecom Clients
•  Customer relationship 
•  Build new business at offshore

Role & Responsibilities:

- The role is responsible for achieving the delivery KPI, revenue targets for the vertical by effectively handling Key accounts and taking care of their entire range of telecom requirements.

- The role is responsible for managing end to end RFP from customer existing/new accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying Company capabilities for designing solutions, ensuring preparation of RFS and project take-off.

- Further, the role handles day-to-day customer management operations, provides timely resolution for customer issues and complaints within TAT, ensure long-term relations, ensuring customer delight

- The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations.

- Responsible to generate repeat business, new business, increase account penetration, work closely with Regional Business Manager from client end

Key Skills:

- IT relevant technologies & Telecom business domain knowledge
- Good understanding of Telecom business & operating processes across verticals
- In-depth understanding/knowledge of cutting-edge sales and CRM concepts across segments
- In-depth understanding/knowledge of customer business processes, deliverables, competitors, expansion plans for the vertical
- Professional Skills - Customer Focus, Account Mapping, Customer needs understanding, Persuasion & Negotiation skills, Relationship Management, Customer Retention, Service focus
- Operational Effectiveness - Initiative & Passion, Resource Management, Attention to Detail, Interpersonal Skills, Achievement orientation, Problem-solving
- Strategic Focus - Decision Making, Sensing Opportunities, Business Cognizance

Place of work