Customer Service Representatives (Remote)
- business Advanced Internet Technologies, Inc
- directions_car 28301 Fayetteville
- workFull-timeContractor
- money 62000.00 $ / Year
Position Description
We are seeking multiple remote Social Media Customer Service Specialists who have the skills & experience for ensuring the users of our social media Platform (Match Awards) have the best experience possible experience. We are two-time INC 500 U.S. based company (AIT.com), with over 28 years in business operating our own state-of-the-art datacenter in North Carolina. Through our customer facing ticket system, chat, conferencing and phone support, you will be a vital support link between our user community and our development team, helping to identify and rectify issues with a keen focus on continual improvement.
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Key Responsibilities:
Show new users how to create effective profiles to maximize their contract, grant, financing and loan opportunities.
Engage with users on our social media Platform, addressing their queries and concerns.
Respond to customer questions through our in-house ticket system, chat, conferencing and phone support.
Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our Platform.
Analyze relevant data identifying trends, failures and opportunities.
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
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Skills & Qualifications:
Minimum of two years of experience or higher level education regarding social media.
Knowledge and experience with Microsoft Office, VPN and CRM tools.
Exceptional written and spoken English communication skills & ability to use AI for research..
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work remotely and independently with minimal supervision.
A plus to communicate in English & one or more other languages natively or using Google Translate/ AI.
Place of work
United States of America
Employer profile
Advanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform and web hosting clients around the world ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.
AIT outright owns and operates a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT’s core business is providing Infrastructure as a Service (IaaS) to web site and application hosting clients. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.
‘Welcome to AIT, home to over hundreds of thousands web sites and domains to include Fortune 500 companies as well as home-based businesses. AIT was founded as a garage start up in North Carolina over 28 years ago. During that time I have seen and helped thousands of businesses grow, improve and profit. I have seen start ups go to million dollar companies using our web hosting and ecommerce solutions. Because of this, AIT has grown to a two-time INC 500, multimillion dollar web hosting and technology company. From a two-car garage to a 93,000 Square foot data center, AIT has always been entrepreneurial and customer-centric. Our company culture, core values and technology were built from the ground up and forged on the basis of putting the customer first. I am always amazed at the ingenuity of entrepreneurs from selling health products, collectibles, motorcycles and real estate to providing dating, gaming and financial services.
Clarence Briggs, CEO
I have seen our business customers go from small brick and mortar storefronts to selling their products and services worldwide. We also offer private label hosting solutions for large companies, ISP clients and Resellers of every sort. All of our web hosting features and tools were built to drive business for our customers. Small businesses to larger clients like Time Warner, Microsoft, Newsweek, U.S. Federal Government, PC World, United Nations, Business Week, State of North Carolina, Department of Defense, Wall Street Journal, ZD net, Pizza Hut, Goodyear, Smart Money, Discover Radio, and many more have benefited from AIT’s products and services. So, let us help you. You have my word that your business is my first priority – period. My team and I are fanatical about customer service and you can always count on us twenty-four hours a day, every day all year long.’
Job ID: 8577469 / Ref: ad1f9d47d20daf2c95796b85dd7ba0a7